Privacy Notice

We respect your privacy and take every care with your personal data. This privacy notice explains how Mickledore Travel Limited uses and looks after your personal data and any other information that you may provide in using the website, making an enquiry, or making a booking. It also informs you about your privacy rights and how the data protection law protects you.

It was last updated on 23/05/2018 and is designed to be compliant with the General Data Protection Regulations  (GDPR).

We will not pass on personal data for any reason other than those set out below. All personal data will be processed in compliance with the GDPR. We will use your personal data to enable us and our suppliers to fulfil your bookings and provide you any information you request about our products and services. We will not share your personal data with any third parties who are not involved in the arrangements of your holiday.

DATA CONTROLLER

Mickledore Travel Limited is the data controller as defined by the GDPR and is responsible for your personal data. You can contact us by post, phone, or email, as follows:  Mickledore Travel Ltd, 42 St John’s Street, Keswick CA12 5AG.
Telephone: +44 (0)17687 72335.
Email info@mickledore.co.uk

THE PERSONAL DATA WE COLLECT AND PROCESS

Personal data means any information about an individual from which that person can be identified. There are more details at the Information Commissioners Office (ICO).

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website, telephoning us, or calling in at our office. This includes subscribing to our newsletter or making an enquiry about one of our holidays or services. We may also ask you for information when you enter a competition or promotion.
  • Information that you provide when you book, or enquire about booking, a holiday with us. This could include information relating to you or your group: names, addresses, contact details, credit/debit card details, bank account details, payment and transaction details, information relating to medical conditions and dietary requirements, emergency contact details.
  • Information that you provide during and after your holiday, including your opinions on the services we have provided for you as part of your holiday.
  • Details of financial transactions between you and us, for example making payment towards your holiday.
  • Details of technical data, for example IP address, browser type and version, location, operating system and platform, other technology on the devices you use to access this website.

Where we have a legal requirement to collect your personal data, or need the data in order to fulfil your contract with us (eg book your holiday) and you fail to provide that data when requested, we may not be able to complete the contract between us (eg we won’t be able to book your holiday). In this case, we may have to cancel the contract. We would notify you if this was the case.

HOW WE USE YOUR PERSONAL DATA

We will always use your personal data in compliance with the GDPR, for example:

  • Performance of a Contract – holding and using your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract. Typically this would be when you are booking a holiday.
  • Legitimate Interest – the interest of Mickledore Travel Ltd in running our business to ensure we give you the best and suitable products or services, and run the business in a lawful and secure manner. We will balance any possible impact on you and your rights before we process your personal data for our legitimate interests.
  • Consent – this means we will ask your permission to send you marketing material, including e-newsletters on an occasional basis. All newsletters will contain a prominent link to allow you to unsubscribe from further marketing. You can also withdraw consent to marketing at any time by contacting us.
  • Comply with a legal or regulatory obligation – this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the following parties, in order to organise and manage your holiday, and/or to ensure the efficient and lawful running of our business.

  • Service providers based in the UK (including accommodation, couriers, taxi companies, etc.)  who are providing services that from part of your holiday
  • Professional advisers such as accountants, lawyers, bankers, auditors and insurers based in the UK.
  • HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business. If the business changes ownership, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 DATA SECURITY

We have security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to your data is limited to only those employees, agents, contractors and other third parties who have a need to know. We have procedures to deal with any suspected personal data breach and will notify you and the ICO of a breach where we are legally required to do so.

 HOW LONG WE KEEP YOUR DATA

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We have to keep basic information about our customers, including contact, identity, financial and transaction data for 6 years after their last booking in order to comply with tax and other laws. In some circumstances you can ask us to delete your data: see below.

YOUR LEGAL RIGHTS

You have the following rights with respect to your personal data:

  • Access to your personal data – You have a right of access to personal data held by us as a data controller. Contact us by email or post if you wish to access your data.  We will aim to respond to any requests for information promptly, and in any event within 30 days.
  • Amendments – You have the right to update, correct or rectify any personal data held to us. Contact us by email or post with details of the required changes and we will make the necessary amendments.
  • Withdrawal of consent – You have a right to withdraw your consent to us processing your personal data at any time. To withdraw consent to our processing of your personal data please contact us by email or post.
  • Right of Data Portability – You have the right to receive any personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without hindrance from us. In exercising this right, you shall have the right to have the personal data transmitted directly us to another data controller where technically feasible.

QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 1231113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

 COOKIE POLICY

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Client Feedback

We are looking forward very much to next year’s holiday. We will be celebrating our 30 years of happy married life together and Devon and Cornwall paths might be the perfect way to celebrate.

Speyside Way, July 2018
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I prefer to challenge myself in hiking; not so much in organising everything around it. Mickledore makes it easy for me, makes it accessible for me not knowing the area.

Coast to Coast, September 2018
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This was the holiday I was looking for .. to be out in the countryside and along the seaside with little worries. It was absolutely beautiful and we would highly recommend the Northumberland Coast Path. What made the holiday even more special was we did not have to worry about a thing. Our accommodation was taken care of, luggage transferred for us, breakfast/lunch provided so there was nothing left to do but enjoy the walk. An amazing part of the UK with such natural beauty and friendly people. We are grateful to Mickledore for making our first walking holiday carefree and memorable. We also thank the accommodations for taking such good care of us and we look forward to another walk in the future through Mickledore!

Northumberland Coast Path, August 2018
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