Aito

Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.

AITO Quality Charter

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive Membership

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial Security

An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis

Accurate Brochures and Websites

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional Service and Continual Improvements

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring Standards

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

Sustainable Tourism

All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

Customer Relations

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.

To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.

Client Feedback

In the first place a very big thank you for the perfectly organized coast to coast holiday.  We have greatly enjoyed the walk, as well as the variety of places where we stayed during the walks. We will definitely return for more experiences with your well organized holidays.

Coast to Coast, May 2017
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Your organisation of the trip was outstanding. We expected fairly basic accommodation but we couldn’t have been more wrong. It was all first class with, mostly, the luxury of a five star hotel but with the personal touch of extremely friendly, professional and so helpful hosts who, without exception, went out of their way to ensure our brief stays were very memorable.  I would have no hesitation in recommending Mickledore knowing with confidence you would provide a tailor made package for anyone. I have already recommended you to other friends and when I next organise a walking holiday Mickledore will be the company of choice.

Hadrian’s Wall Walk, May 2017
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Our walk was really good – perfect weather for which we are grateful – accommodation overall was fine. Many thanks.

Vale of Lorton, May 2017
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