AITO

Mickledore Travel is a member of the Association of Independent Tour Operators and adheres to the AITO quality charter.

AITO Quality Charter

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive Membership

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial Security

An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis

Accurate Brochures and Websites

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional Service and Continual Improvements

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring Standards

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

Sustainable Tourism

All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

Customer Relations

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Mickledore Travel is a member of the Association of Independent Tour Operators.

To contact the Association, visit http://www.aito.com/why-aito/about-aito or call 020 8744 9280.

Client Feedback

This is the first time we have booked with Mickledore, we were extremely pleased with the whole package. Very good organisation and accommodation. We would certainly travel with them again. We also had great weather.

Tour of the Lake District, May 2019
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I was looking for a company that would take care of everything, so I wouldn’t have to think very much and just enjoy the holiday. And you did just that. I felt we were in good hands, with a professional team with quite a lot of experience. You even planned outstanding weather for us!! We hardly used our rain gear and you kept the midges away.

West Highland Way, May 2019
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We loved our holiday even if my 70 year old knees suffered a bit and we had to cheat with a bus or 2. Your choices for our lodging were just fantastic; all the hosts were wonderful. The luggage transfer was vital and perfectly done. Thank you so much for arranging everything and putting it all together for us in a packet.

Hadrian’s Wall Walk, May 2019
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