Travel Safety Advice – Coronavirus Outbreak

Coronavirus COVID-19

The pandemic continues to have a significant impact on all of our lives, however we have successfully operated a vast number of holidays throughout 2021 and demand for 2022 is even greater than ever, both from domestic and overseas clients. During these uncertain times, we pledge to be even more flexible and to give you greater comfort to go ahead and book that long-awaited holiday in the knowledge that we are here to support you at every stage of the journey. Please do get in touch to talk about your plans.

FAQs

What happens if you cannot run my holiday due to Coronavirus??
We will continue to monitor the situation right up until you are due to travel. If we cannot operate your holiday due to COVID19, we will offer to postpone your booking to a later date, provide you with a credit voucher or give you a full refund. For our clients who are not UK nationals, note that we act on the travel advice provided by the UK government. If the advice of your own government is different to that of the UK, and you are advised not to travel to your holiday destination, please contact us to discuss your options.

My balance payment is due, can I delay payment?
We will only ask you to pay a final balance for a holiday if and when we were confident it could operate safely, and in compliance with UK government travel advice and any local requirements and restrictions. We will continue to assess the possibility of operating trips and will make decisions on a rolling basis, usually about 8 weeks prior to your start date. Due to the high number of enquiries that we are dealing with, if your balance is due, please wait for us to contact you.

What if I have underlying health issues and am concerned about travelling to a destination close to an area with confirmed cases of Coronavirus?
We recommend that you discuss your travel plans with your doctor. If, in their opinion, you should not travel, you should ask for a letter confirming this and contact your travel insurance. Depending on the type of travel insurance you have, you may be covered for cancellation of your holiday on medical grounds.

Is my money protected?
Your money is fully protected. Mickledore is fully bonded with ABTA to offer you full financial protection. Whilst we are a relatively small company, we are lucky to be part of a much larger, financially sound organisation (Voyageurs du Monde). This gives us great financial stability and support during tougher times.

Contact us :

Please do get in touch to talk about your 2022 plans. We will be happy to help.

Telephone: +44(0)17687 72335

Email: info@mickledore.co.uk

Please note our opening hours as follows:

Monday to Friday – 9.0 0am to 8.00 pm

Saturday 9.00 am – 5.30 pm

Sunday – Closed

Resources

Below are links to additional relevant information and useful websites.

ABTA Advice to Travellers

UK – Government Travel Advice

World Health Organisation

NHS Advice on Coronavirus

USA – Centres for Disease Control

USA – Government Travel Advice

Canada – Government Travel Advice

Australia – Government Travel Advice

The Netherlands – Government Travel Advice

Belgium – Government Travel Advice

Germany – Government Travel Advice

Norway – Institute of Public Health

Client Feedback

Couldn’t fault anything. Luggage was waiting for us at every stop. The information provided could not be better. Contact with the company has been exemplary. Well done from a very satisfied customer!

Cleveland Way, May 2021
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All your communication and guidance was top notch, especially with all the Covid cancellations, postponements, and alterations. Your behind-the-scenes hard work really paid off, as from the front-end, it all worked seamlessly

Cumbria Way, May 2021
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This Hadrian’s Wall walk has opened a new world to us. We enjoyed our holiday completely, no reservations about it. Thank you very much!

Hadrian’s Wall Walk, June 2021
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