Travel Safety Advice – Coronavirus Outbreak

Coronavirus COVID-19

We are now coming out of lockdown and beginning to run holidays again. Our priority continues to be ensuring the health, safety and wellbeing of all our customers, staff and partners. Our team is available to speak to you about your future travel plans by email and phone. Our shop and office in Keswick remain closed for the time being.

For existing bookings

All holidays starting up to 8th August 2020 have been cancelled – we have been in contact with clients to rearrange their holidays.
For holidays starting 9th August 2020 onwards, we are hoping to run most of our holidays. Accommodation providers in England and Scotland are able to open during July (we await an announcement from the Welsh Assembly). We are in the process of working with them to see if and when they are opening and checking that they can comply with the guidelines. Once we have this information we intend to start to safely run most of our holidays from 9th August.
However, if the UK government changes the official guidance which make it impossible to operate our holidays, we will resume cancelling holidays. We will contact you as soon as possible with the status of your holiday. If your holiday balance is due we kindly ask you not to make payment until we have contacted you directly.
If you would prefer to postpone or cancel before we are able to confirm the status of your holiday, please see our frequently asked questions below for your options and see our list of links to websites with the most up-to-date information.

For new bookings

You are most welcome to make a booking with us now for holidays starting from August onwards. Whilst we are in the process of finalising the new arrangements with our accommodation hosts, we will not be able to fully confirm your booking straight away. There may also be some changes to our usual itineraries. If you are happy to book on this basis then please do get in touch.

Please note that we have temporarily revised our opening hours as follows:
Monday to Friday – 9.00am to 5.30pm
Saturday and Sunday – Closed

FAQs

My holiday starts after 8th August. Can I delay payment for my holiday?
Please don’t contact us to pay your balance until we have contacted you. Where your holiday starts after 8th August your balance will be payable 8 weeks in advance unless we contact you to let you know otherwise. In any event, we will send you a reminder with details of how to pay.

My 2020 holiday starts after 8th August and I’d prefer not to travel. What are my options?
If you would like to postpone your holiday to a future date we will be happy to arrange this. There is a reduced charge of £50 per person instead of our usual cancellation fees.. We will carry your original deposit over to your new holiday. If you decide you would like to cancel your holiday completely our normal cancellation terms apply and you will lose your deposit.

What happens if you cannot run my holiday due to Coronavirus?

We will continue to monitor the situation and provide further updates. If we cannot operate your holiday, we will contact you to discuss your alternatives. For our clients who are not UK nationals, note that we act on the travel advice provided by the UK government. If the advice of your own government is different to that of the UK, and you are advised not to travel to your holiday destination, please contact us to discuss your options.

What if I have underlying health issues and am concerned about travelling to a destination close to an area with confirmed cases of Coronavirus?
We recommend that you discuss your travel plans with your doctor. If, in their opinion, you should not travel, you should ask for a letter confirming this and contact your travel insurance. Depending on the type of travel insurance you have, you may be covered for cancellation of your holiday on medical grounds.

Will I be covered by my travel insurance if I get ill on my return home?

This depends on the insurance you have, but it is unlikely that your travel insurance will cover any costs you incur once you are home.

 

Resources

Below are links to additional relevant information and useful websites.

ABTA Advice to Travellers

UK – Government Travel Advice

World Health Organisation

NHS Advice on Coronavirus

USA – Centres for Disease Control

USA – Government Travel Advice

Canada – Government Travel Advice

Australia – Government Travel Advice

The Netherlands – Government Travel Advice

Belgium – Government Travel Advice

Germany – Government Travel Advice

Norway – Institute of Public Health