Travel Safety Advice – Coronavirus Outbreak
The current situation caused by the spread of Covid-19 is unprecedented and you will no doubt be aware that the travel industry now faces extensive disruption. We have been constantly monitoring the situation via the Foreign and Commonwealth Office (FCO) and Public Health England, as well as government advice from other countries around the world.
The health, safety and welfare of everyone, for you as travellers, for us in the office here in Keswick, and also for the many small businesses we work with, is our highest priority. After much deliberation, and in order to protect everyone involved with Mickledore, we have made the decision to stop the operation of all holidays starting on or before 31st May 2020.
If you are travelling before the end of May, we will be in direct contact with you as soon as possible to discuss your options.
It would help us, given the high volume of calls we are receiving, if you could wait for our call, rather than calling the office at this time. Our team is working extremely hard, in chronological order through all holidays affected, so please bear with us.
For holidays starting 1 June 2020 onwards, we understand that this is an uncertain time and that you would like as much clarity about your holiday as possible. At present it is very difficult to predict how long the current restrictions will be in place. We are carefully monitoring the situation and will confirm the status of your holiday as soon as we can. If your holiday balance is due we kindly ask you not to make payment until we have contacted you directly.
If you would prefer to postpone or cancel before we are able to confirm the status of your holiday, please see our frequently asked questions below for your options and see our list of links to websites with the most up-to-date information.
Everyone at Mickledore would like to thank you for your continued patience, support and understanding during this exceptional situation.
Please note that we have temporarily revised our opening hours as follows:
Monday to Friday – 9.00am to 5.30pm
Saturday and Sunday – Closed
My holiday starts after 31 May. Can I delay payment for my holiday?
For holidays starting on or before 15 June 2020 please don’t contact us to pay your balance until we have contacted you. Where your holiday starts after 15 June your balance will be payable 8 weeks in advance unless we contact you to let you know otherwise. In any event, we will send you a reminder with details of how to pay.
My holiday starts after 31 May and I’d prefer not to travel. What are my options?
If you would like to postpone your holiday to a future date we will be happy to arrange this. Instead of our usual cancellation fees there will be a charge of £50 per person. We will carry your original deposit over to your new holiday.
If you decide you would like to cancel your holiday completely our normal cancellation terms apply and you will lose your deposit.
What happens if you cannot run my holiday due to Coronavirus?
We will continue to monitor the situation and provide further updates. If we cannot operate your holiday, we will contact you to discuss your alternatives. For our clients who are not UK nationals, note that we act on the travel advice provided by the UK government. If the advice of your own government is different to that of the UK, and you are advised not to travel to your holiday destination, please contact us to discuss your options.
What if I have underlying health issues and am concerned about travelling to a destination close to an area with confirmed cases of coronavirus?
We recommend that you discuss your travel plans with your doctor. If, in their opinion, you should not travel, you should ask for a letter confirming this and contact your travel insurance. Depending on the type of travel insurance you have, you may be covered for cancellation of your holiday on medical grounds.
Will I be covered by my travel insurance if I get ill on my return home?
This depends on the insurance you have, but it is unlikely that your travel insurance will cover any costs you incur once you are home.
Below are links to additional relevant information and useful websites.