Travel Safety Advice – Coronavirus Outbreak
The pandemic continues to have a significant impact on all of our lives. The Prime Minister has confirmed that the hospitality industry in England will not reopen before 17 May 2021 so, unfortunately, we must now cancel all holidays due to start up to and including 16 May 2021. If your holiday is affected we will be in touch as soon as we can to discuss your options. Please bear with us whilst we do this as we will work though all bookings in date order.
For holidays in Scotland we know that accommodation will not be open before 26 April 2021. This is likely to be extended but at the moment we will be cancelling all holidays in Scotland with a start date up to and including 25 April 2021 and we will be in touch as soon as we can to discuss your options.
For holidays in Wales we are still awaiting guidance. We expect to have more information in the next few days.
We are optimistic about holidays for the remainder of 2021. With the vaccines being rolled out we hope to be able to run as many holidays as possible. During these uncertain times, we pledge to be even more flexible and to give you greater comfort to go ahead and book that long-awaited holiday in the knowledge that we are here to support you at every stage of the journey. As many customers have already rebooked their 2020 holidays for 2021 we recommend booking as soon as you can to get your preferred dates. Please do get in touch to talk about your plans.
What happens if you cannot run my holiday due to Coronavirus??
We will continue to monitor the situation right up until you are due to travel. If we cannot operate your holiday due to COVID19, we will offer to postpone your booking to a later date, provide you with a credit voucher or give you a full refund. For our clients who are not UK nationals, note that we act on the travel advice provided by the UK government. If the advice of your own government is different to that of the UK, and you are advised not to travel to your holiday destination, please contact us to discuss your options.
My balance payment is due, can I delay payment?
We will only ask you to pay a final balance for a holiday if and when we were confident it could operate safely, and in compliance with UK government travel advice and any local requirements and restrictions. We will continue to assess the possibility of operating trips and will make decisions on a rolling basis, usually about 8 weeks prior to your start date. Due to the high number of enquiries that we are dealing with, if your balance is due, please wait for us to contact you.
What if I have underlying health issues and am concerned about travelling to a destination close to an area with confirmed cases of Coronavirus?
We recommend that you discuss your travel plans with your doctor. If, in their opinion, you should not travel, you should ask for a letter confirming this and contact your travel insurance. Depending on the type of travel insurance you have, you may be covered for cancellation of your holiday on medical grounds.
Is my money protected?
Your money is fully protected. Mickledore is fully bonded with ABTA to offer you full financial protection. Whilst we are a relatively small company, we are lucky to be part of a much larger, financially sound organisation (Voyageurs du Monde). This gives us great financial stability and support during tougher times.
Contact us :
Please do get in touch to talk about your 2021 plans. we will be happy to help.
Telephone: +44(0)17687 72335
Please note that we have temporarily revised our opening hours as follows:
Monday to Friday – 9.00am to 5.30pm
Saturday and Sunday – Closed
Below are links to additional relevant information and useful websites.