Travel Safety Advice – Coronavirus Outbreak
The pandemic continues to have a significant impact on all of our lives but we are optimistic about holidays for the remainder of 2021. With the vaccines being rolled out we hope to be able to run as many holidays as possible. During these uncertain times, we pledge to be even more flexible and to give you greater comfort to go ahead and book that long-awaited holiday in the knowledge that we are here to support you at every stage of the journey. As many customers have already rebooked their 2020 holidays for 2021 we recommend booking as soon as you can to get your preferred dates. We also have some ready-made holidays available for you to book. Please do get in touch to talk about your plans.
What happens if you cannot run my holiday due to Coronavirus??
We will continue to monitor the situation right up until you are due to travel. If we cannot operate your holiday due to COVID19, we will offer to postpone your booking to a later date, provide you with a credit voucher or give you a full refund. For our clients who are not UK nationals, note that we act on the travel advice provided by the UK government. If the advice of your own government is different to that of the UK, and you are advised not to travel to your holiday destination, please contact us to discuss your options.
My balance payment is due, can I delay payment?
We will only ask you to pay a final balance for a holiday if and when we were confident it could operate safely, and in compliance with UK government travel advice and any local requirements and restrictions. We will continue to assess the possibility of operating trips and will make decisions on a rolling basis, usually about 8 weeks prior to your start date. Due to the high number of enquiries that we are dealing with, if your balance is due, please wait for us to contact you.
What if I have underlying health issues and am concerned about travelling to a destination close to an area with confirmed cases of Coronavirus?
We recommend that you discuss your travel plans with your doctor. If, in their opinion, you should not travel, you should ask for a letter confirming this and contact your travel insurance. Depending on the type of travel insurance you have, you may be covered for cancellation of your holiday on medical grounds.
Is my money protected?
Your money is fully protected. Mickledore is fully bonded with ABTA to offer you full financial protection. Whilst we are a relatively small company, we are lucky to be part of a much larger, financially sound organisation (Voyageurs du Monde). This gives us great financial stability and support during tougher times.
Contact us :
Please do get in touch to talk about your 2021 or 2022 plans. We will be happy to help.
Telephone: +44(0)17687 72335
Please note our opening hours as follows:
Monday to Friday – 9.0 0am to 8.00 pm
Saturday 9.00 am – 5.30 pm
Sunday – Closed
Below are links to additional relevant information and useful websites.