Prices quoted are guaranteed for the period January 1st to December 31st 2004.

Booking
Please use the booking form to make your booking. The start date of your holiday is the day before the start of your walk or ride. Please let us know of any requirements you may have, for instance special diets. We will do our best to meet your requirements.

Deposit and Balance Payments
A deposit of 20% is required at the time of booking. The balance of payment must be made in full no later than 6 weeks before the start of the holiday. If you do not pay the balance of the holiday price at the prescribed time Mickledore Travel reserves the right to cancel the booking. Your maps, guides and other information will be sent to you once we have received your final payment.

Consumer Protection
In order to comply with European Union and UK Package Travel Regulations, Mickledore Travel is insured through Cumbria Tourist Board's Bond Plus Protection Scheme which means, in the very unlikely event of Mickledore Travel going into liquidation, your payment will be refunded.

Safety
Good navigation and fell walking skills are required on most holidays. Please ensure you have the appropriate skills and equipment for the holiday of your choice. If you have any doubts, please get in touch. The responsibility for ensuring the safety of the party rests solely with the party itself. We cannot accept bookings for any person under the age of 18 unaccompanied by a parent or legal guardian.

Accommodation
We will always do our best to arrange your accommodation in accordance with our advertising and your booking requirements. However, in some locations the amount and type of accommodation is limited, so occasionally some of the details may have to be altered from those advertised and/or requested. We may have to substitute a twin bedded room for a double room, or move one or more of the overnight stops a few kilometres along the route. This is more likely at busy times, or if the holiday is booked at short notice.

Unless you inform us otherwise at the time of booking we will assume that twin beds are an acceptable alternative to a double, and that a variation in the location of overnight stops of up to 5 km is an acceptable modification which does not entitle you to cancel the holiday or receive a refund. We will check with you before booking a double instead of twins, and before moving an overnight stop by over 5km. If these changes are not acceptable, you will receive a full refund.

Only where you have booked the en suite option will you be entitled to en suite facilities in your accommodation. Where this option has not been booked, bathroom facilities may be shared with other guests.

Occasionally it is not always possible to book en suite accommodation for every overnight stop - again this is more likely during peak season or where the booking is made close to the time of departure. Unless you inform us otherwise at the time of booking, where no en suite accommodation can be booked at a particular location, we will book standard accommodation instead. In this case the price of the holiday will be reduced by £5 per person per night in standard accommodation. If more than 30%, or 2 nights, whichever is the greater, of the accommodation is not en suite, we will give you the option of cancelling the holiday and receiving a full refund.

Cancellation or Alteration by Mickledore Travel
Notwithstanding the above, we reserve the right to modify or cancel any holiday, or arrangement at any time up to eight weeks before departure. In the event of cancellation you will receive a full refund, unless we can offer an alternative that you are happy with. Where we have materially modified the holiday in a way not covered in the accommodation section above, you are entitled to a full refund if the modifications are not acceptable to you. We will not materially modify or cancel the holiday within eight weeks of the date of departure unless compelled to do so because of circumstances beyond our reasonable control.

If you a receive a refund of all monies paid to Mickledore Travel due to cancellation or material modification by us, you will not be entitled to any further sum by way of compensation, damages or otherwise arising from the cancellation or modification.

Cancellation by Customer
Cancellation of a booking can only be accepted in writing (sent by recorded delivery to the above address) and must bear the signature of whoever made the booking. Cancellation charges will be made according to this schedule:

Cancellation more than 56 days before the start of your holiday:
10% of the total cost with a minimum of £30.
Cancellation more than 28 days before the start of your holiday:
25% of the total cost.
Cancellation more than 21 days before the start of your holiday:
50% of the total cost.
Cancellation more than 8 days before the start of your holiday:
75% of the total cost.
Cancellation 8 days or less before the start of your holiday:
100% of the total cost.

No refund can be given for cancellation on the day the holiday starts or whilst on holiday

Alteration by Customer
After acceptance of the booking, if you request an alteration to the confirmed arrangements, where it is possible for us to make these alterations, an amendment fee of up to £5 per person per night, plus any increased charges incurred, may be charged.

Insurance
Personal holiday insurance to cover illness, injury, personal belongings and cancellation is strongly recommended. Please ensure your policy covers mountain walking and its associated risks.

Force Majeure
If war or terrorist activities, threatened or actual, civil unrest, industrial action, threatened or actual, weather conditions, fire, flood, drought, or any other event outside the control of the Mickledore Travel delays, curtails, or extends the holiday or compels a change in the holiday arrangements, we cannot accept liability for any resulting loss, damage or expense.

Complaints
We welcome feedback (both positive and negative) on all aspects of our holidays so we can continue to improve them. If you are unhappy or dissatisfied with the accommodation or any other service provided by Mickledore Travel please telephone us as soon as possible, during your holiday, so that action can be taken to remedy the problem. Any complaint made to Mickledore Travel after the holiday should be made in writing within 15 days of return.